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Frequently Asked Questions

What types of products do you sell?

We sell all kinds of Crocs footwear, including clogs, sandals, boots, flats, and sneakers for men, women, and kids. We also offer Jibbitz™ charms to customize your Crocs.

How can I find the right size for me?

Our website has a comprehensive size guide that can help you find the perfect fit. If you're still unsure, our customer service team would be happy to assist you.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal. All transactions are encrypted for your safety.

How long does shipping take?

Shipping times vary depending on your location. Generally, orders are processed within 3-8 business days and delivered within 8-10 business days (standard shipping) or 3-5 business days (Express shipping).

Can I track my order?

Yes, once your order is shipped, you will receive an email with tracking information.

What is your return policy?

We accept returns within 30 days of purchase. The items must be unworn and in their original condition. Please note that return shipping fees may apply.

How can I contact customer service?

Our customer service team is available via email at support@itsthecrocs.com. We strive to respond to all inquiries within 24 hours.

Do you have any physical stores?

Currently, we operate solely online. This allows us to reach a wider audience and keep our prices competitive.

How can I stay updated on new releases and promotions?

You can subscribe to our newsletter or follow us on our social media platforms to stay updated on the latest products and offers..

STORE INFORMATION

Address: 156 Alta Verdi Dr, Aptos, CA 95003, USA
Email: support@itsthecrocs.com
Mon – Sat: 9AM-5PM EST
We’re always happy to help!

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ABOUT OUR STORE

Welcome to It's The Crocs. Your Ultimate Destination for Personalized Comfort! Dive into a world of bespoke Crocs where style meets individuality, ensuring every step you take is uniquely yours.

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Anime Crocs
Hobby Crocs
Movie Crocs
Sport Crocs
Holiday Crocs
Custom Crocs
Blog
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