Fast and Free Shipping Worldwide: Get Your Order in Just a Few Days!

At our store, we prioritize efficient shipping to ensure you receive your products as quickly as possible. Most orders are shipped within 3-6 business days, unless otherwise specified.

Plus, we offer FREE Standard Shipping on orders over $199 within the United States and orders over $300 in other countries.

Choose from Reliable Shipping Options:

• Standard Shipping: 8-14 business days for delivery (excluding production time)
• Express Shipping: 6-11 business days for delivery (excluding production time)

We work with reputable shipping carriers such as USPS, FedEx, UPS, DHL, or YunExpress, and provide tracking numbers so you can easily monitor your package’s progress.

Note: Business days exclude weekends and public holidays. If you have a specific deadline, please contact us before placing your order.

Get Custom-Made Products Just for You:

Our products are made-to-order, meaning each item is created according to your specifications. This process involves a production time, but rest assured that we put care and attention into crafting your perfect item.

Delivery Time = Processing Time + Shipping Time

For example, if you order an item, it will take 3-8 business days for processing/production and an additional 8-14 business days for shipping (Standard Shipping). In total, you can expect to receive your order within 11-22 business days.

Please note that shipping times do not include weekends and holidays.

Flexible Order Changes and Cancellations:

If you need to change or cancel your order, please contact us as soon as possible at support@itsthecrocs.com with your order number and requested modification. Note that we can only accommodate changes within 04 hours (weekdays) or 12 hours (weekends) of placing your order. After that, the order will be locked for processing. Please be aware that a management and transaction fee (30% of your total order value) will apply for cancellations.

Customs Fees and Taxes:

In some cases, your government may charge customs fees for your order. These fees are not within our control, and you will be responsible for any charges incurred. We apologize for any inconvenience and recommend contacting your local customs office for more information.

Questions or Concerns?

If you have any further questions or need assistance, please don’t hesitate to contact us. We’re here to help!

Email: support@itsthecrocs.com